More and more organizational functions continue to be outsourced to specific service providers as companies are looking to adopt new solutions, not only to reduce costs, but more importantly, to gain new resources and improved competencies. As such, these become a source of innovation that facilitate the advancement of entire organizations. Among the various functions, this objective can also be reached by outsourcing business processes (BPO) which has already become a popular management tool. This consists in separating service or information-based processes/functions and commissioning a third party or a different organizational unit within an organization with performing these tasks, out of the current country or location of operations.
Potential processes/functions for outsourcing
The most common business processes outsourced to third parties include a variety of back-office functions, i.e. supporting or administrative processes, indispensable, but not necessarily creating value. These can include any of the following: